Customer Care
Phone Number : +62.21.727.81000
Baby Stroller
Mother with baby can enjoy shopping with comfort by using Senayan CIty baby stroller. Available at Customer Service Counters.
Business Lounge
Business Lounge is provided to fulfill all our customers' need for a Meeting Room, Photocopy, Scanning, Faxing or receiving fax, Lamination of document, Binding & wifi service. Watch out come February, Garuda City Check-In & Shuttle Service provided by Day Trans plying Senayan CIty to Soekarno-Hatta International Airport and Senayan City to Bandung. Located at The Lower Ground near ATM Centre
Car Call
Car call service are avaiable for your convenience to call your driver after spending your wonderful time in Senayan CIty, Available at Custumer Service counters at Main Entrance & South Entrance.
Customer Care Hotline
Our customer care team is pleased to answer your query on any information thing about Senayan City and welcome your feedback to improve our services, Our Customer Service Hotline 72781000 open from 9am to 10pm daily.
Deposit Room
Deposit room is provided for you to safe keeping your bulky shopping item or even luggage before you heading to airport or arriving from airport while you do your shopping at Senayan City. Please check at the Customer Service Counters.
Restroom For The Physically Challenged
Special restrooms are provided on every floor for the convenience of the physically challenged shoppers.
Doorman
Our Doorman will warmly welcome you to Senayan City. Available in Main Entrance & South Entrance.
Drivers' Room
Drivers are provided with air-conditioned room equiped with TV for them to rest & relax while waiting for car call. Drivers' Rooms are located at parking basement 1 & 2
First Aid Clinic
First Aid Clinic is manned with qualified doctor & nurse from Pelni Hospital to provide emergency medical action as well as medical care to shoppers & tenants at Senayan City. First Aid Clinic that located at Crystal Lagoon on Lower Ground ( next to Raja's Cafe )
Guest Relations Service
Our Guest Relations Service officers are always ever ready to ensure that you have a pleasant shopping experience in Senayan CIty..
Hotspots Area
Stay connected while shopping with Wifi Hot spot Area on Lower Ground and Fifth floor.
Kids' Toilet
Uniquely designed toilets specially for the kids to have fun in the small, small world. Located on Fourth floor (Behind the Kiddy's Cut).
Lost & Found
If you are Losing or finding something in Senayan City, Please contact our Costumer Service team immediately for assistance.
Musholla & Executive musholla
To allow our shoppers fulfill their religious obligation while shopping, Senayan City provides Executive Musholla on Lower Ground (behind Tutti Frutti & Jitlada Restaurant) and Musholla on Sixth floor.
Nursery Room
Provided for mothers and their babies, we designed nursery Room located in Fourth floor (adjoining to Kids' toilet) and at Lades room on Ground Floor.
Shuttle Bus Service
Free Shuttle Bus plying to & from Senayan City between Artha Graha, Hotel Sultan, Hotel Atlet Century and Indonesia Stock Exchange. The shuttle bus service s available daily from 11am to 2pm and 3pm to 7pm. For more details please call our customer care hotline.
Smoking Room
Smokers are allowed to smoke in the specially designed smoking room equiped with air purifier; located adjoining to Food Studio on Level 5. Smoking areas are also provided at the open area of Crystal lagoon and Terrace Lagoon.
Umbrella Service
Worry no more when it rains. You may borrow a specialy designed Senayan City umbrella from our CUstomer service counters by putting a refundable deposit.
Valets Service
Our Valets Service at the Main Entrance & South Entrance provide you the convenience of hassle free parking service.
Wheel Chair Serivce
Free wheel chair service is available for the elderly as well as the physically challenged to allow them to move around the mall with ease. You may borrow the wheel chair at Customer Service Counters.
